URETEK Vision and Values
Note by Otso Lahtinen, President Uretek Group
Uretek is a contractor with global presence who invented the concept of non-disruptive ground engineering by injecting expanding geopolymer. Its patented processes are used worldwide, with more than 200,000 projects completed in residential, commercial and infrastructure sectors. With its high levels of technical expertise, combined with the quality of its work and more than 30 years’ experience, Uretek sets the standard for non-disruptive ground engineering.
We are proud of our reputation and we are keen to preserve our market-leading position by continually developing ground engineering solutions which are both non-disruptive and durable over time. By increasing investment in research & development, we are providing our clients with quicker, less disruptive and more cost-effective solutions.
Our priority is to exceed customer expectations; Uretek is primarily chosen by its customers because of the added value its solutions create in geotechnical asset management. Our customers regularly report that the life span of a geotechnical asset has increased and operative maintenance costs significantly decreased after our solution has been applied. Our highly qualified engineers are always available to assess a structure, provide advice and support the client at all life-cycle stages of the structure.
We believe Uretek and the use of expansive geopolymer can be the ‘go-to’ ground engineering solution and also influence future design principles.
Putting our customers first is part of everything we do at Uretek. We will seek to understand our customers’ needs and requirements and deliver solutions which will enable our customers to keep their world running, saving them time and money. Only by prioritising our customers’ needs and requirements in all of our business dealings can we become a preferred solution provider and develop long term partnerships with our customers.
We will seek to go about our business in a highly professional manner, giving us credibility and earning the trust of our customers and prospects. To maintain our professional approach we have best practice processes in place to ensure high quality delivery of our services and solutions for every customer and every project. We will seek to gain and maintain relevant industry accreditations to ensure we are compliant with the latest developments in our sector.
We will dedicate our efforts to understanding our customers’ problems and finding non-disruptive ways to solve these problems. We will seek to develop and test new solutions through which we can demonstrate the tangible difference our solutions offer to our customers. We want to offer our customers proven solutions which enable them to feel they are in control of the remediation process and outcome. Our dedication to continually improving our solutions will enable us to become the preferred service provider for our customers.
We will actively seek out new opportunities to solve structural problems. This will enable us to continually strive to win repeat business and deepen our customer relationships. We will listen to our customers’ requirements and find appropriate solutions to meet their needs. We will seek to become first choice suppliers for our customers - we can only do this by being able to offer solutions to suit every type of structural problem.